Please read before booking

Terms and Conditions

Our Terms and Conditions are comprised of two segments- 'general booking conditions' and 'know before you go' regarding our travel services arrangement. Please read thoroughly before making any booking with us.

General Booking Conditions

We are Leisure Travel World, a private company incorporated in India trading with company GST number 07ALYPB3099F2ZP whose trading and registered address is at 4th floor, W321, Malviya Nagar P.O., New Delhi 110017 (referred here as ‘seller’, ‘we’, ‘us’, ‘our’, ‘ours’). We are specialist travel organisers and our business operates from India to the worldwide customers (referred here as ‘buyer’, ‘you’, ‘your’, ‘yours’). Our services are as published here on our website (www.leisuretravelworld.com) or quoted to you through e-mails.

Once you purchase our travel services you come to an agreement with us and agree to follow our rules and regulations as set by us. Your contract with us is subject to these general booking conditions. Your confirmation of buying means you have read, understood and accepted these general booking conditions.

This contract is governed by Indian Law and the exclusive jurisdiction of Delhi.

We process your personal data in accordance with our Privacy Policy or in connection with your travel arrangements or as you have allowed us to use or as permitted by data protection laws. Our Privacy Policy can be found separately here. Please read our Privacy Policy for full details. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, personal data, which is appropriate to the harm that might result. Your personal data will be retained by us for the period referred to in our Privacy Policy. If your personal data we are holding is inaccurate or out of date or incomplete please e- mail us to info@leisuretravelworld.com.

For activities– we would require minimum 3-working days advance notice to confirm. One can get confirmation instantly after making the payment online through our website.

 

For tour packages– we will give you a time limit at the time of booking and you will be given a price which describes inclusions, exclusions all in detail. Accordingly you will confirm us your acceptance or give us Go Ahead in written by e-mail and we will do the arrangements thereafter. You will be required to pay us a non-refundable deposit, however adjustable in your booking or in future booking with a given time limit, which is typically 10% plus, of the quoted price. And the rest of amount should be paid to us at least 60 days prior to departure. In certain circumstances depending on the nature of the booking we will require 100% non-refundable deposit. On occasions, our suppliers require 100% amounts up front, for example, travel during Christmas season or any festive season or long weekend breaks. If we do not receive the balance amount by this specified time, then we will treat your booking as cancelled by you and you will be liable to pay our cancellation charges (see paragraph 6.3).

 

We accept cheques (only for certain cases with a time limit; that shall be notified at the time of booking), bank transfers, online payment and credit or debit card payment. There are no fees for any payment method from our side, however there are additional bank charges levied by banks and you need to bear those charges accordingly.

 

We reserve the right to pass on any charges levied on us from time to time by our suppliers in respect of any other holiday arrangements made by us on your behalf.

 

Your holiday price does not normally include:

 

  • Visa fee, air ticket and airport fee, porterage, personal expenditure, hotel extras, monument or museum fee.

 

  • Taxes other than GST or compulsory charges introduced by governments, regulatory bodies or airlines after you have booked.

 

  • Security charges introduced or increased after you have booked relating to transportation costs.

 

• Overseas travel and health insurance.

6.1 Changes by you

All your change requests should be intimated to us in written, through e-mail, else your request will not be entertained.

 

(a) Transfer of your booking is only allowed if permitted under the provision made by the suppliers of services such as hotelier, airliner etc. You may transfer your booking only in accordance with the suppliers’ rules & regulations satisfying all the requirements relating to your holiday. In case allowed, both you and the new traveller are responsible for paying all costs we incur in making the transfer. We will charge an administration fee as set out in (c) below for arranging the transfer and other costs or additional fees may also arise, which you will have to agree to pay before the transfer can be made. For example, many of our suppliers, particularly airlines, cruise companies and safari operators, do not permit us to change names or travel dates and impose full cancellation charges of up to 100%. Bookings which are non-transferrable cannot be transferred at all.

 

(b) For any other changes such as date change or alteration of services, there should be a provision for the same, then only changes can be done otherwise no. Bookings which are non-amendable cannot be modified at all. In case amendable, we may not guarantee you for making the changes and there can be penalty fee applicable as levied by supplier.

 

(c) Administration fee: In each of the above circumstances ((a) and (b)), an administration charge will be payable of USD 15 per person where your request is received by us at least 60 days prior to your date of departure and USD 50 per person where the request is received less than 60 days prior to your date of departure. This charge is non-refundable.

 

 

6.2 Cancellations

 

If you wish to cancel your booking or any part of it we will require your authority in writing (e-mail).

 

Our cancellation charges will apply as per paragraph 6.3. These are calculated with reference to the date on which we receive your authority in writing. We will not refund to you any deposits, administration charges, insurance premiums or any other fees or charges made by us and paid by you relating to your holiday in the event of cancellation by you. We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your holiday. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

 

 

6.3 Cancellation charges

 

For Tour Packages:

60 days or more          2.5% of the deposit amount

59 – 49 days                40%

49 – 30 days                60%

29 – 15 days                90%

14 – 00 days                100%

 

For Activities:

04 days or more          2.5%

03 – 00 days                100%

 

7.1 Cancellation by Us

 

All our departures are guaranteed; however we reserve the right to cancel your booking due to any operational issues relating to travel services or any issues pertaining to our suppliers. We will not cancel except for unavoidable and extraordinary circumstances or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasn’t been reached (in case of group departures). Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

 

If your holiday is cancelled, you can either have a refund of monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

 

Our refund will be applicable for those unused services or for the services where refund is applicable; refund is not applicable for services which are non-refundable, such as airline non-refundable ticket. Also you cannot claim for any refund on any partially used services.

 

Refund amount will be subject to cancellation charges (see paragraph 6.3) less our administration fee of USD 15 per person.

 

 

7.2 Changes to the Price

 

We can change your holiday price after you’ve booked but only in certain circumstances:

 

Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure.

 

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

 

Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.

 

Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

 

 

7.3 Changes other than the price

 

It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.

 

If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.

 

We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

 

 

If you choose to accept a refund: the refund policy will apply as per paragraph 7.1.

 

 

You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: (i) you or another member of your party; or (ii) a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or (iii) unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

 

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:

 

  1. a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and

 

  1. b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having the benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

 

You can ask for copies of the travel service contractual terms, or the international conventions, from us by writing to Nick Newbury, Original Travel, First Floor, 111 Upper Richmond Road, London, SW15 2TL, United Kingdom. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.

 

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 72 hours before the start of your holiday.

 

If you have any special requirements (dietary or otherwise) you must inform us of these at the time of booking so that we can pass these onto our suppliers. We cannot guarantee that your requirements will be met, however, and we are not liable to you in the event that your wishes are not met.

 

N.B. This entire clause 9 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.

 

 

 

(a) It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Some countries (particularly in Southern Africa) require your passport to have two blank pages for a visa stamp. As a result, if you are travelling in more than one country that requires this you will need to have more blank pages – for example, if you visit South Africa and Namibia, both of which require two free pages, and re-enter South Africa to fly home, you would need six blank pages. If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport.

 

(b) You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet any requirements.

 

(c) You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of your holiday if you or any member of your party is drunk or under the influence of drink or drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to you or others or is causing a nuisance or annoyance to others. No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties whether in the UK or in any other country having jurisdiction in respect of the alleged activity. You must fully cooperate with and follow any safety procedures and instructions given by any organisation which is running the activities which you do while on holiday. It is possible that such organisations will require you to sign a waiver form in respect of the activity being carried out.

 

 

 

If you have a problem during your holiday, you must inform the relevant supplier whose service is involved (e.g. your hotelier) and our local representative (or if they cannot be reached, please contact us on our 24-hour emergency number +91 11 2925 15 60), without undue delay, who will endeavour to put things right. If the problem cannot be resolved locally and you wish to complain, full details must be sent to us in writing to arrive within 28 days of your return giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint whilst on holiday, we will have been deprived of the opportunity to investigate and rectify it whilst you were on holiday and this may affect your rights under this booking. Please also see clause 5.

 

Many of our trips take place in destinations where local conditions vary enormously, and the people we deal with on the ground may be less time-conscious or meticulous in planning than ourselves, and while we will do our best to ensure that the holiday goes according to plan, we ask that those who travel with us do so with a spirit of adventure, in a positive frame of mind, and in good humour.

 

If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

You must be fully insured for your holiday and must make sure that all of the activities which you will be carrying out are covered by such insurance. This insurance must include adequate cancellation insurance to the value of your holiday, emergency evacuation and repatriation costs in respect of all of your activities. Please note that the travel insurance provided by some credit card providers often only offers the minimum coverage and, whoever your insurer, you should always check for any exclusion of activities that you might be undertaking. In response to public concern, some insurers now offer specific insurance against cancellation, delay and abandonment due to volcanic ash disruption. This can be taken out as an add-on to some travel insurance policies or as stand-alone cover.

Know Before You Go

Check-in time is 1400 hours (2PM Local Time) and check-out time is 1200 hours (12PM Local Time). Early check-in and / or late check-out are subject to availability and hotel will charge you directly in case required. Hotel’s breakfast is served at main restaurant or 24×7 coffee shop between 7 to 10 AM. In case you are unable to appear on time for your hotel’s breakfast there will not be an alternate arrangement by us. Child Policy applies to age group below 10 years. Extra Beds or rolled away mattresses are as per hotel’s discretion. For check-in formalities at hotel, guest must be an adult – at least 18 years of age or above. Children below 18 years of age are not allowed to do check-in without an accompanying adult / parent / guardian. During check-in process, all guests (including children) must need to produce a valid government approved photo identity card such as passport (for international guests) and / or driving license / AADHAR Card / Voter ID Card etc (for domestic guests). Hotel reserves the rights to disallow check-in without essential formalities.

In case road transport is arranged it will cover: fuel, parking, toll, state tax and driver’s expenses. In case of air and rail transport reservation, we act as mediator only; the fare rule/ date change / cancellation / refund policy applies as per the respective carrier/provider.

In case Guide cost is included, it will be English speaking in general and guide is stationed at the site / activity area during your sightseeing. In case of accompanying guide there will be an additional charge as per request.

In general we do not include the Museum / Monument or Attraction tickets; they are payable directly on the spot by the customer. The prices are always shown separate- unless or otherwise there is a special request to include the same in offer price.

Mainly the personal expenses are not covered. Personal expenses are such as: Tips / Gratuities / Major Meals / Beverages (alcoholic / non-alcoholic) / Camera Fee at Monument / Personal Travel & Health Insurance etc. We always recommend our customer to go for All Inclusive Travel Plan that covers maximum travel related items other than the basics; however it is customer’s personal will what to include and what not to include.

Offered price(s) is/are based on current availability of services (the availability at the time of preparation of quotation). It does not guarantee the availability of same services at the time of booking. Kindly recheck the price validity before booking. Also we request our customer(s) to review and acknowledge us the receipt of our quotation in within 24-hours from the date and time of preparation of this quotation, otherwise this quotation will be null & void and it will be of no use, no value.

Though we are liable to guests for our promised services however we have certain limitation to it. We are only liable for the services which are in our hand or under our control. We are not liable for the situations that are beyond our control. Situations such as natural calamity, earthquake, road block due to sudden strike or agitation by mob, sudden delay or cancellation of train/flight, sickness evacuation, sudden political unrest etc. In these situations customers cannot ask for an immediate refund. Depending on actual situation an alternate travel plan can be worked out to benefit both the parties. On every single purchase of our travel products and services, our customers come to an agreement with us that they agree with our set ‘terms and conditions’ and henceforth they are ready to follow through the rules applied accordingly. Any disputes are to be settled under Delhi jurisdiction.